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You probably know that listening is an important part of effective communication, but so is how you listen. Real listening is more than just hearing.
In this animation from the TED-Ed YouTube channel, Katherine Hampsten explains how miscommunication happens and reveals a few helpful tips on how you can avoid it in your daily life. Miscommunication can often be traced back to someone not listening to someone else, even if they heard what was being said. If you want to be a better listener, you need to listen with your eyes and gut in addition to your ears when someone is talking. Communication is more than just words, and you’ll be able to pick up on what’s actually being expressed if you give your full attention to someone who’s talking to you. Look at their body language and facial expression while you listen, and use your gut to get a better idea of what they’re really saying. Proper listening is a full body exercise.
How miscommunication happens (and how to avoid it) - Katherine Hampsten | YouTube
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